Refund policy
**Return Policy**
At PuffDady.com, we want you to have complete peace of mind with every purchase you make. If for any reason you are not entirely satisfied with your order, we offer a hassle-free return policy to ensure your satisfaction.
**Returns Accepted for 7 Days**
We understand that circumstances may change, and you may need to return a product. That's why we accept returns within 7 days of the delivery date. Please ensure that the item is in its original condition, unopened, and unused, with all the original packaging and tags intact.
**Flat Rate Return Shipping - AED 25.00**
To simplify the return process and provide you with a cost-effective solution, we offer a flat-rate return shipping fee of AED 25.00. This amount will be deducted from your refund or store credit, making it convenient and straightforward for you to initiate a return.
**How to Initiate a Return**
To initiate a return, please follow these steps:
1. Contact our customer support team within 7 days of receiving your order to request a return. You can reach us via email at [support@puffdady.com](mailto:support@puffdady.com) or through our contact form on the website.
2. Our customer support team will guide you through the return process and provide you with a Return Authorization (RA) number.
3. Securely package the item in its original condition, including all accessories and packaging, and clearly write the RA number on the outside of the package.
4. Ship the item back to us using a traceable and insured shipping method. You will be responsible for the return shipping cost.
**Processing Your Return**
Once we receive your returned item and verify its condition, we will process your return as quickly as possible. Please allow up to 5 business days for us to inspect the item and initiate your refund or issue store credit.
**Refund Options**
For approved returns, you will have the option to receive a full refund to your original payment method or store credit, which can be used for future purchases on PuffDady.com.
**Non-Returnable Items**
For health and safety reasons, certain items are non-returnable. These include opened or used e-liquids, coils, and disposables. Additionally, gift cards and promotional items cannot be returned.
**Contact Us**
If you have any questions or need further assistance regarding our return policy, feel free to reach out to our customer support team. We are here to help and ensure your satisfaction with every aspect of your shopping experience at PuffDady.com.
Thank you for choosing PuffDady.com for your vaping needs. We value your trust and look forward to serving you with excellence and dedication.
At PuffDady.com, we want you to have complete peace of mind with every purchase you make. If for any reason you are not entirely satisfied with your order, we offer a hassle-free return policy to ensure your satisfaction.
**Returns Accepted for 7 Days**
We understand that circumstances may change, and you may need to return a product. That's why we accept returns within 7 days of the delivery date. Please ensure that the item is in its original condition, unopened, and unused, with all the original packaging and tags intact.
**Flat Rate Return Shipping - AED 25.00**
To simplify the return process and provide you with a cost-effective solution, we offer a flat-rate return shipping fee of AED 25.00. This amount will be deducted from your refund or store credit, making it convenient and straightforward for you to initiate a return.
**How to Initiate a Return**
To initiate a return, please follow these steps:
1. Contact our customer support team within 7 days of receiving your order to request a return. You can reach us via email at [support@puffdady.com](mailto:support@puffdady.com) or through our contact form on the website.
2. Our customer support team will guide you through the return process and provide you with a Return Authorization (RA) number.
3. Securely package the item in its original condition, including all accessories and packaging, and clearly write the RA number on the outside of the package.
4. Ship the item back to us using a traceable and insured shipping method. You will be responsible for the return shipping cost.
**Processing Your Return**
Once we receive your returned item and verify its condition, we will process your return as quickly as possible. Please allow up to 5 business days for us to inspect the item and initiate your refund or issue store credit.
**Refund Options**
For approved returns, you will have the option to receive a full refund to your original payment method or store credit, which can be used for future purchases on PuffDady.com.
**Non-Returnable Items**
For health and safety reasons, certain items are non-returnable. These include opened or used e-liquids, coils, and disposables. Additionally, gift cards and promotional items cannot be returned.
**Contact Us**
If you have any questions or need further assistance regarding our return policy, feel free to reach out to our customer support team. We are here to help and ensure your satisfaction with every aspect of your shopping experience at PuffDady.com.
Thank you for choosing PuffDady.com for your vaping needs. We value your trust and look forward to serving you with excellence and dedication.